Our "Desktop User Support solution" converts all desktop support volume drivers into easy "Fix it yourself" self-serviceable item reducing the burden on service desk and increasing user productivity as the user does not have to wait on support desk for commonly raised enquiries & issues.

Majority of the Level 1 support in service desk involves responding to user enquiries on “How to” in applications besides resolving common requests and issues with configuration settings. More than 90% of all Level 1 tickets are self-serviceable. Even those that are not, agent training & service time(cost) can be reduced by providing Agent training and live assists using our “Desktop User Support Solution”. Issues that require prescribed troubleshooting steps, automation can be done to ensure the user does not spend time on troubleshooting but provides required inputs(eg: passwords).

Our “In Application” training and evaluation solutions help you deploy effective training and evaluation modules in live application and the best part is we help you build and deploy these so that you can focus on business

Large scale complex business application roll out incurs significant cost overhead of training a dispersed user base besides on going training material refreshes and onboarding new employees. With video tutorials there is no effective way to ensure your employees are “job ready” on applications.

Our "Process Assists" are simpler and more cost effective. Our navigation assists can be layered with validations and data look ups from other systems leveraging available APIs in a plug and play fashion.

Our process assists ensure users can handle workflows in a consistent and standardized way to ensure there are no critical errors in applications owing user issues. Apart from increasing accuracy our solution helps reduce the time to handle transactions in applications. Big and dispersed employee base organizations or organizations whose employees handle complex applications benefit from our process assist.Example:BPO / ITeS,Banks,Care industry etc are potential beneficiaries.