Our "Desktop User Support solution" converts all desktop support volume drivers into easy "Fix it yourself" self-serviceable item reducing the burden on service desk and increasing user productivity as the user does not have to wait on support desk for commonly raised enquiries & issues.
Read more
Majority of the Level 1 support in service desk involves responding to user enquiries on “How to” in applications besides resolving common requests and issues with configuration settings. More than 90% of all Level 1 tickets are self-serviceable. Even those that are not, agent training & service time(cost) can be reduced by providing Agent training and live assists using our “Desktop User Support Solution”. Issues that require prescribed troubleshooting steps, automation can be done to ensure the user does not spend time on troubleshooting but provides required inputs(eg: passwords).